20.3.2020 - Due to the current coronavirus situation, Royal Mail have made the following changes.
- Special Delivery Guaranteed by 1pm - will no longer guarantee deliveries by 1pm the next working day for items posted from Thursday 19 March 2020 onwards. In addition we will not during this period offer our Consequential Loss service and we will not accept any related claims.
- Our Special Delivery Guaranteed by 9am service remains unchanged.
- All Signature services - a temporary procedure for those services where we would normally capture a recipient’s signature on delivery in the UK. For items delivered on or after Saturday 14th March 2020, our postmen and women will not request a signature but will capture the recipient’s name and will ensure they take in the item. You can still check that we have obtained confirmation of delivery and who we delivered to by tracking your parcel at www.royalmail.com/track-your-item (where you may see a special code, ‘XP1’ instead of signature).