This policy was updated on 25th May 2018 to meet the requirements of the new EU General Data Protection Regulation (GDPR). The changes are to clarify how we process and protect your personal information.
To summarise, the update includes more detail on:
Vivomed is committed to respecting your privacy. In general, you can visit www.Vivomed.com without revealing any information about yourself however we do collect some information regarding visitors to our Web site. Some information is required in order to process orders, for example. We analyse this data for trends and statistics to help us provide you with a better service.
We require your name, billing address, phone number,email address and credit card information / other payment method information. We use this information to process your order and, if any questions should arise, to contact you about your order.If we need to contact you, we will contact you via email first. If unsuccessful(or time is critical), we will try to contact you by phone.
SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing: With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 - CONSENT
How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by clicking the unsubscribe link on our newsletter emails, contacting us at sales@Vivomed.com
SECTION 3 - DISCLOSURE
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
SECTION 4 - IRP Commerce
Our store is hosted on IRP Commerce Ltd. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through IRP Commerce's data storage, databases and the general IRP application. They store your data on a secure server behind a firewall.
Payment through our website can be made via our secure check out pages using Vida, Visa Electron, mastercard, Switch/Maestro or Solo cards, PayPal is also accepted.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
SECTION 5 - THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
An example of a Third-Party Vivomed use is a company called Trust Pilot who collect and publish independent reviews regarding Vivomed's customer service. To get these reviews, Vivomed supplies them with the minimal amount of data required which is the customer’s emails address, name and order ID. The customer can then chose if they wish to leave a review which is independent and cannot be altered by Vivomed so gives fair and accurate opinion of our customer service. There is no requirement for the customer to leave feedback if they do not wish to.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 6 - SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 7 - COOKIESA Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites. Cookies are not computer programs, and can't read other information saved on your hard drive. They cannot be used to disseminate viruses, or get a user's email address etc. They only contain and transfer to the website as much information as the users themselves have disclosed to that website.
You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly. You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
From 26th May 2012 and in line with EU Cookie Directive, you can view details of types of Cookies that may be used on our website. To view details of these cookies please click here.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@Vivomed.com or by mail
Re: Privacy Compliance
2 Brannish Road
Telephone 028 44617666